Customer Service Strategies for Older Adults
The experience of older adults who interact with your brand can be greatly enhanced if your employees demonstrate basic empathy and communication techniques. Yet few employees have training on specific ways to understand and interact with older customers. This 90-minute interactive workshop was designed by a gerontologist as a train-the-trainer for call center staff. It can be used as is or tailored for various lines of business and departments with the option to add customized 30-minute scenario modules.
Join us to
- Generating empathy for older adults
- What does the aging trend have to do with me?
- Improving communication if you detect hearing impairment
- Responding if you suspect dementia
- Managing your emotions
